24/7 CALL CENTER
24/7 Medical Assistance Call Center
Medical situations do not follow business hours. Imperial Health Solutions provides a 24/7 point of contact for medical assistance requests throughout Crete.
Our operations team receives assistance requests, gathers the necessary information, coordinates the appropriate response and maintains communication throughout the progression of the case.
WHAT OUR OPERATIONS TEAM DOES
From First Call to Case Completion
01
Case Intake
Initial collection and assessment of the available case information.
02
Medical Coordination
Coordination with appropriate healthcare providers according to the requirements of the case.
03
Partner Communication
Communication with international insurance and assistance organisations.
04
Case Follow-Up
Ongoing operational follow-up until the assistance requirement has been completed.
RELATED SERVICES
More Ways We Support Your Cases in Crete
Reliable medical coordination anywhere in Crete. From doctor and specialist coordination to diagnostics, hospital care and medically required transportation, our team identifies and coordinates the appropriate medical solution for each case.
Seamless coordination from bedside to destination. We coordinate air ambulance missions and medical repatriation according to the patient’s medical condition, destination and operational requirements.
Quality medical care with effective cost management. We support international insurance and assistance companies through local provider knowledge, medical cost review and active case coordination.
Need Medical Assistance in Crete?
Our operations team is available 24 hours a day, 7 days a week.
For international insurance and assistance companies: operations@imperial-solutions.com