Managing Medical Cases in Crete: The Value of Local Coordination

An assistance company may handle cases from dozens of countries in a single day. Each destination has its own healthcare system, providers and practices. In Crete, a local coordinator turns remote case management into a clear, well-documented process.

At first contact

When a request comes in — from the patient, the insurer or the assistance company — the priority is to understand the situation quickly: who the patient is, where they are, what has happened and what they need. A 24/7 operations team gathers this information and opens the case without delay.

During assessment and coordination

Local knowledge allows the coordinator to identify an appropriate available provider based on the patient’s location and medical requirements, and to arrange appointments, diagnostics, hospital admission or medically required transport.

Throughout treatment

The coordinator maintains communication between the treating provider, the patient and the international partner — sharing medical updates, proposed treatment and expected costs so that decisions can be made promptly.

At discharge and beyond

Discharge planning, follow-up appointments, onward travel and, where required, medical repatriation all need coordination. The case is followed until the assistance requirement has been completed and documentation has been shared.

One point of contact

Instead of the international partner contacting multiple hospitals, doctors and transport providers independently, a local coordinator becomes the single point of contact for the entire case. That reduces delays, avoids duplicated effort and creates a consistent case record.

This is the role Imperial Health Solutions plays in Crete: one local partner, one point of contact and complete medical coordination.

Need medical assistance in Crete? Our operations team is available 24 hours a day, 7 days a week on +30 28970 25100 or at operations@imperial-solutions.com.